Customer Protection
Refund Policy
At Figures Lab, we do not offer general returns or replacements. We only provide refunds in cases where the product received is damaged or defective.
Eligibility for a Refund
To be eligible for a refund due to a damaged or defective product, the following mandatory conditions must be met:
1. Video Proof Required
A clear, uncut, and continuous unboxing video must be provided. The video must start before the package is opened and clearly show the damage or defect.
2. Report Within 48 Hours
The issue must be reported to us via email at hello@figureslab.in within 48 hours of delivery along with order details and unboxing video.
Refund Process & Timeline
- 1Once we verify the claim, we will process the refund within 3–5 working days.
- 2The refund will be credited to the original payment method within 5–7 working days after approval. (Timelines may vary based on your payment provider.)
Important Notes
- •No refund will be issued without valid unboxing video proof.
- •Claims submitted after 48 hours from delivery will not be accepted.
- •No returns or replacements are accepted under any circumstances.
- •Figures Lab reserves the right to deny refund claims if the video does not clearly show damage or a manufacturing defect.
Contact Information
By placing an order with Figures Lab, you agree to this Refund Policy. Figures Lab reserves the right to change this policy at any time without prior notice.